The goal of this hackathon is to find solutions to improve and accelerate the process of both providing the digital tickets as well as validating them. We aim to improve both smooth operation and ticket validation as well as passenger experience.
A Hackathon by Wiener Linien
Partners: Google Cloud, Cloud Pilots & Zühlke
8 Feb. – 7 Mar. 2021
Wiener Linien is Vienna’s public transport operator and is responsible for 180 underground, tram and bus lines. On average, 2.6 million passengers per day use the Wiener Linien network, for which our public transport vehicles cover a distance of 214,000 kilometres – roughly the same distance as orbiting the earth 5 times.
All public transport in Vienna uses a gateless (ticketing) system. Passengers can enter and exit stations, busses, trams and trains without validating their tickets each time. Tickets are checked by personnel in stations and vehicles. The time it takes to check a ticket is essential, as ticket inspectors try to check as many tickets on board as possible between two stops. A second method is when multiple inspectors stand at station exits, inspecting all passengers leaving a station. In this case speed is required to prevent long waiting times and overcrowding.
Tickets come in various forms: from paper, over cards to digital tickets on mobile phones using our “WienMobil” app. Over the last couple of years, digital tickets have become more and more popular, which comes with a challenge for the process of our ticket inspection.
Currently, mobile digital tickets, embedded in the “WienMobil” app, are being checked via visual inspection. Trained inspectors are able to confirm a valid ticket within one to three seconds. Experience shows, on average it takes passengers up to ten times longer to provide their digital ticket for inspection in comparison to hardcopy versions. The process of showing a ticket on a mobile phone simply takes too many steps versus showing a hardcopy version to be just as time efficient.
The steps it takes for passengers to provide a ticket can be described in the following two cases by these steps:
The goal of this hackathon is to find solutions to improve and accelerate this process. The challenge is to create a prototype to validate digital tickets as fast as possible, starting after the passenger locates their phone. We aim to improve both smooth operation and ticket validation as well as passenger experience.
Framework for the challenge
Students, graduates, experienced developers are all equally welcome to participate in the challenge. Form teams with up to five members or find team members on TAIKAI during the application phase.
Teams will upload a short presentation video and their prototype or MVP (minimal viable product) by the end of the hackathon to be assessed by the jury.
The videos will also be provided to all other participants after the end of the submission phase in order to exchange ideas and to take part in the community vote.
Winners and Prizes
For prizes, please refer to the prizes page.
During the Hackathon there will be three web sessions offered.
If you like, you can join the chat via Slack workspace provided by TAIKAI. You do this by the following steps: