Herschell Pasztirak@hpasztirak

I am an IT Operations and Business Systems professional with over 15 years of experience helping organizations improve processes, solve complex technical challenges, and optimize business operations. My background spans enterprise support, CRM administration, SaaS platforms, workflow optimization, project coordination, and cross-functional collaboration.

I enjoy turning operational complexity into structured, scalable solutions. Whether supporting internal teams, improving business processes, managing system implementations, or resolving critical issues, I focus on delivering practical outcomes that improve efficiency and create measurable business value.

Throughout my career, I have worked with global organizations across technical support, business operations, customer success, and enterprise systems, partnering with stakeholders from Sales, Finance, Product, Engineering, and Operations to solve problems at both the tactical and strategic levels.

Core Expertise

Business Systems & Operations

Optimize business processes through workflow analysis, process improvement, documentation, and operational excellence.

CRM & SaaS Platforms

Hands-on experience supporting Salesforce, CMS platforms, enterprise applications, ticketing systems, and SaaS environments while ensuring reliability and user success.

Technical Problem Solving

Investigate complex issues, perform root cause analysis, identify patterns, and implement long-term solutions rather than temporary fixes.

Project & Stakeholder Management

Coordinate cross-functional initiatives, manage priorities, communicate effectively with technical and non-technical teams, and drive projects through successful delivery.

Process Improvement & Automation

Identify inefficiencies, streamline workflows, improve documentation, and leverage automation to reduce manual work and increase productivity.

Customer & Internal Support

Deliver high-quality technical support while building trusted relationships with users, ensuring a positive experience and efficient issue resolution.

Let's Connect

I'm always interested in opportunities where technology, business operations, and problem-solving come together. If you're looking for someone who enjoys improving systems, simplifying complexity, and helping teams work more effectively, I'd be happy to connect.