Ragnheiður Lilja@ragnheidurlilja

Reykjavík, Iceland
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Skills

  • Business Analysis
  • Leadership
  • Research
  • Management
  • Time Management
  • People Management
  • Business Management
  • Critical Thinking
  • Problem Solving
  • Strategic Planning

Biography

My name is Ragnheiður Lilja and I am from Reykjavik Iceland.

I am a co-founder/owner of Treatably, as well as serving a the CEO. Treatably is a health based startup solution for people dealing with a chronic auto-immune disorder like thyroid diseases.

Along with working at Treatably, I am also a student at Reykjavik University pursuing a dual undergraduate degree in law and business graduating in spring 2022.

My work background is mostly in customer services. After working different part-time jobs as a teenager I started working for Já hf. as a customer service agent, Já is an information based service maintaining the biggest information database in the country and used to publish the phone book. In my years working there I worked my way up en eventually became head of customer services and was responsible for everything concerning that department, from budget plans, to human resources and marketing. I was also responsible for restructuring the department while it transitioned from being just a front end customer service, to also working on projects within the company.

Projects

Hackathons

Work Experience

  • CEO (Owner and co-founder)Treatably — Reykjavik, Iceland4/2020 Present
  • Head of customer servicesJá hf. — Reykjavik, Iceland7/2017 8/2019
  • Panel manager in media researchGallup — Reykjavik, Iceland8/2016 8/2017
  • Customer service agent / Union representativeJá hf. — Reykjavik, Iceland7/2011 7/2017

Education

  • BA in Law and Bsc. in BusinessReykjavik University8/2019 Present